Face to face appointments

• The appointment will take place in school during the school day/term.
• You will receive an email reminder on the day of your appointment giving you the time/period to attend.
• Go to the counselling room details of which will be included in the confirmation sent to you of your appointment. Along with the time/period of your appointment. If the door is open, please enter the room if the door is shut please wait.
• At your first appointment the counsellor will answer any questions you have.
• The working agreement/contract can also be discussed at this appointment or at any further appointment. You will receive a copy of the working agreement/contract as a link/pdf file that can be downloaded.
• If you need to cancel an appointment, please give as much notice as possible.

Online Video Calls

• The appointment will take place in school during the school day unless stated otherwise.
• You will receive an email reminder on the day of your appointment giving you the time/period to attend.
• Please go to the counselling room/classroom nominated for online appointments.
• Remember to take your laptop/chrome book/ipad/notebook or other device and log on in time for your appointment.
• The working agreement/contract can also be discussed at this appointment or at any further appointment. You will receive a copy of the working agreement/contract as a link/pdf file.
• Click the link and join the meeting with your counsellor.
• Please make sure you are alone and that any distractions are minimised, for example, pets, music, notifications.
• You are encouraged to use head/earphones.
• If you need to cancel an appointment, please give as much notice as possible.

Telephone

• The appointment will usually take place during the school day and usually take place at your home/permanent residence.
• You will receive an email reminder on the day of your appointment giving you the time/period of the call.
• At your first appointment the counsellor will answer any questions you have.
• The working agreement/contract can also be discussed at this appointment or at any further appointment. You will receive a copy of the working agreement/contract as a link/pdf file that can be downloaded.
• You will receive a reminder on the day of your appointment giving you the time/period that the counsellor will call.
• Please ensure you are in a room with good phone reception.
• Please make sure you are alone and that any distractions are minimised, for example, pets, music, screens.
• Try and make sure that you are not interrupted.
• It is recommended that you use head/earphones.
• If you do not answer they will phone again in 5 minutes or text you.
• If you need to cancel an appointment, please give as much notice as possible.

Text

• This may take place at home or in school.
• This will be done via your laptop/notebook/ipad.
• You will receive an email reminder on the day of your appointment giving you the time of the text appointment.
• At your first appointment the counsellor will answer any questions you have.
• The working agreement/contract can also be discussed at this appointment or at any further appointment. You will receive a copy of the working agreement/contract as a link/pdf file that can be downloaded.
• You will receive a reminder on the day of your appointment giving you the time/period that the counsellor will call.
• Please make sure you are alone and that any distractions are minimised, for example, pets, music, screens.
• Try and make sure that you are not interrupted.
• If you are at home, please make sure you have your device open and you are logged in before your appointment time.
• Do not allow other people to read the messages or reply for you.
• If either you or the counsellor is aware that you are not alone, the session should be stopped as quickly as possible.
• All text is deleted at the end of the session.
• If you need to cancel an appointment, please give as much notice as possible.

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